Assistant Food & Beverage Manager - Tidepools Restaurant

Tidepools, our signature dining experience, is seeking a dynamic Assistant Manager to assist with daily operations and uphold the highest standards of service and hospitality.

Requirements

• Attends food and beverage daily meetings and department meetings, as scheduled.
• Conducts pre-shift briefings and regular communications meetings.
• Maintain and utilize other departmental and associate communications channels, e.g. notice boards, logbooks, handover reports, etc.
• Ensures team delivers the brand promise and provide exceptional guest service at all times.
• Ensures employees also provide excellent service to internal customers.
• Spends time in outlet observing employee-guest interaction.
• Provides feedback with positive reinforcement and uses coaching methods when improvement is needed.
• Manages all guest and internal guest feedback and inquiries in a courteous and efficient manner.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlet checks.
• Ensure smooth outlet operations, assisting and adjusting where and when necessary.
• Supervises bar operations, ensuring responsible alcohol service and cleanliness.
• Manages inventory, collaborate on food and drink promotions, and handle alcohol-related incidents when necessary.
• Ensures Grand Brand Standards are being implemented.
• Monitor food and beverage products served throughout the operation, provides feedback where appropriate.
• Monitors service and food and beverage standards in the outlet to maintain quality and service.
• Thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and up sell alternatives.
• Ensures outlet is kept clean and organized, both front and back of house.
• Maximizes the effectiveness of outlet associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• To support the implementation of The Grand Brand Standards, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Attends training and meetings as required.
• Must remain motivated, competitive and accountable.