A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Requirements
- Serve as venue liaison between contractors, organizers, and management regarding all facets of events
- Responsible for coordination and advancement efforts for assigned events, including front-of-house and back-of-house logistics
- Communicate all necessary venue information to Special Event client representative for advancement purposes and ensure all information related to events has been advanced to the appropriate venue departments and subcontractors for seamless execution
- Plan and monitor budgets, adjusting when necessary and ensuring adherence to budget
- Collaborate with clients and internal departments to maintain compliance related to the use of space and timing of access
- Manage development and distribution of necessary event-related information, orders, production notes, summaries, and fact sheets to all internal and external contacts, as well as third-party contractors and vendors
- Prepare event-specific information sheets for distribution to include all event-related information 30 days before assigned events
- Ensure event information and set-ups are accurate for all assigned events
- Analyze and complete a thorough wrap-up of all elements of each event, including submission of event debrief/after-action report to document areas of success and needed improvement
- Develop extensive knowledge of the arena, arena locations, and other venue locations, including ARTIC and OCVIBE properties to be developed, equipment, building labor costs, arena promoter costs, departmental event staffing breakdowns, and all necessary contacts related to events
- Develop working knowledge of food and beverage preparation, sequence of service, and basic high-end food and wine to assist with the provision of exceptional client and guest experience
- Develop and maintain positive working relationships and communication with tenants, client representatives, internal departments, and subcontractors
- Assist special event sales team with client upsell opportunities and event enhancements by leveraging relationships with outside vendors and specialists
- Coordinate required documentation, including animal permits, pyrotechnic permits, sign language interpreters, subcontractor staffing schedules, and other applications with appropriate entities for assigned events
- Act as Event Manager on Duty and/or overall building manager for assigned events
- Maintain knowledge and understanding of building emergency procedures
- Participate in AED/CPR training, emergency response teams, and other groups as required
- Assist with advance on-site event meetings, tours, and related needs
- Assist with hiring, training, and continuing education on event procedures for event-related staff
- Assist with the development and implementation of operating procedures that meet venue and industry best practices and ensure proper protocols are adhered to
- Ensure all work performed complies with Honda Center and associated property regulations, policies, and procedures
- Implement procedures to establish and maintain high standards of customer service, ensure a positive and professional presentation and generate repeat business
- Focus on continuous improvements in guest experience and event experience
- Perform other duties and special projects as assigned
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
