We are seeking a Client Relations and Development Analyst to join our team. The ideal candidate is a proactive self-starter who collaborates with various partners and professionals to enhance client relations that help generate business. The role focuses on developing and implementing strategic planning processes to successfully execute business development strategies for the Client Relations and Opportunities (CRO) team.
Requirements
- Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management, ensuring high levels of satisfaction and addressing inquiries promptly.
- Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions.
- Source new leads and opportunities for the CMAS section and cross sell other sections and practices when the opportunity arises.
- Work with the Manager and Director to establish clear and measurable client engagement goals each year, focusing on key performance indicators such as new client engagement, partner feedback, and growth in client portfolio value.
- Participate in client development calls upon partner and/or CRO leadership request, contributing ideas, conducting competitor research, and facilitating follow-ups to enhance client service.
- Stay informed about market trends and industry developments within the region/area determined by Management.
- Analyze client data and feedback to identify trends, opportunities, and potential areas for improvement and growth.
- Assist in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification, adhering to the firm's budgetary guidelines.
- Support the reporting funnel, including tracking key performance indicators (KPIs), team engagement tagging on new matter intake, track opportunities, introductions, interactions, follow-up actions, and specific targets for HK Deal Flow, CMAS and other firm engagements as outcomes of these focused efforts.
- Work in collaboration with the Sr. Analyst and Manager to produce regular reports on client engagement metrics, satisfaction levels, and service delivery, presenting findings to management.
- Support client meetings, including agenda preparation, note-taking, and follow-up action tracking.
- Collaborate cross-functionally with internal teams (Marketing, CRM, Finance, etc.) to resolve client, prospect and attorney needs.
- Special projects and duties as assigned.
Benefits
- Comprehensive medical (PPO and HDHPs)
- Dental and vision plans
- Life and AD&D insurance
- Short and long term disability insurance
- Tax-advantaged accounts for health care expenses
- FSAs and HSAs
- FSAs for dependent care
- Health advocacy services
- Behavioral health and counseling resources
- 401(k)
- Profit sharing
- Backup dependent care
- Senior care planning support
- Resources for individuals with development disabilities
- Paid holidays and other paid time off
