Process Manager Enrollment and Billing

The Process Manager for Enrollment and Billing leads the execution of processes that support the delivery of critical health services for Healthfirst customers. This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, Lake Mary, FL.

Requirements

• Ensuring successful execution of assigned business processes
• Forecasting, tracking, trending and reporting out operational KPIs
• Ensuring process compliance with regulatory requirements
• Developing and managing a continuous improvement agenda for E&B core operational processes
• Collaborating with delivery teams as part of the E&B Software Delivery Lifecycle to represent and plan for process impacts resulting from new capabilities
• Representing E&B processes as a subject matter expert across associated metrics, systems, and people
• Identifying, implementing, and managing critical data measures, metrics, and control points within processes
• Collecting, analyzing, and communicating insights to a variety of stakeholders to provide visibility on the quality of process execution
• Using a data-driven approach to articulate the throughput of value through a process and ensuring that resources and systems are optimized for delivery
• Connecting the throughput of a given process to customer experience
• Identifying, understanding, and managing impacts that are upstream and downstream to a given process
• Developing and maintaining all documentation to support process execution
• Ensuring the learning of all users within a given process and partnering on the development, planning, and delivery of supporting communication and training
• Communicating via channel and approach that is efficient, engaging, and appropriate for respective stakeholders
• Leading by example while developing teammates through coaching and learning plans
• Managing all key stakeholder expectations and relationships in a proactive manner
• Building people and teams through collaboration, actively seeking input and perspective from others, being an active listener, and celebrating success and failures as opportunities for improvement
• Additional duties as necessary or assigned

Benefits

• Medical, dental, and vision coverage
• Incentive and recognition programs
• Life insurance
• 401k contributions