Service Desk Support

We take pride in making a real difference in people's lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government. We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users.

Requirements

• Bachelor's Degree or Additional 4 years' experience in lieu of Degree.
• Minimum of TWO (2) years of Experience working as a service/support/help desk engineer
• Solid understanding of web technologies and basic networking principals
• History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams
• Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)