Life Enrichment Specialist responsible for providing on-site leadership support to Grace Management, Inc. communities by filling open Life Enrichment and Village Program leadership roles on assignment. This position ensures consistency in programming, hospitality excellence, and resident engagement during times of transition, vacancy, or performance improvement.
Requirements
- Serve as an interim Life Enrichment Director or Village Program Life Enrichment Manager
- Travel to communities nationwide, providing hands-on leadership, training, and mentorship to Life Enrichment teams
- Demonstrate full understanding and support of the Grace Management, Inc. mission, policies, and hospitality standards
- Partner with the Vice President of Resident Experience to implement life enrichment initiatives, training programs, and engagement standards
- Support the Resident Experience team with facilitation of national training sessions and engagement-focused initiatives
- Provide mentoring and onboarding for new Life Enrichment Directors and Village Program Life Enrichment Managers
- Deliver virtual and on-site Vibrant Living orientation and ongoing training
- Conduct community visits to observe operations, audit training compliance, assess engagement KPIs, and provide performance coaching
- Offer temporary leadership coverage during acquisitions, transitions, or special projects to stabilize programming and maintain a strong engagement culture
- Support development of action plans based on resident survey results and follow through on improvement initiatives
- Collaborate cross-departmentally with Sales and Dining teams to deliver integrated lifestyle experiences
- Assist in developing tools, templates, and best practices to enhance the delivery of engagement, hospitality, and life enrichment standards company-wide
- Demonstrate support of the Grace Management, Inc. mission, policies, and procedures, and assures consistent compliance
- Support Resident Experience standards for Grace Management, Inc., working directly with corporate and community leaders to optimize department performance
- Supports Vice President of Resident Experience in development and implementation of life enrichment initiatives, training plans, and life enrichment standards
- Demonstrate exceptional command of the technology necessary to deliver virtual content and engagement on an enterprise scale
- Participate in operations team calls to remain updated on company/community information and to provide updates on life enrichment, memory care and hospitality and engagement initiatives in collaboration with the Resident Experience team
- Work with the Director of Hospitality and Engagement on the resident survey action planning process and completion of plan initiatives
- Participate in interviewing new Life Enrichment Directors, Life Enrichment Coordinators, or Village Program Life Enrichment Managers as requested
- Support the onboarding and coaching of Life Enrichment leaders (LEDs, LECs, and VPLEMs) across all levels of care as requested and assigned
- Assist with the implementation of quarterly engagement campaigns, holiday programming, and corporate initiatives
- Monitor resident engagement KPIs and provide follow-up coaching and support as needed
- Assist with the development and refinement of tools, documentation templates, and best practices for resident engagement, hospitality, and life enrichment
- Ensure programming culture is maintained and enhanced during times of change
- Partner with community and divisional leadership to align expectations during onboarding
Benefits
- PTO (Paid Time Off) and Holiday Pay
- Daily pay
- Health/Dental Insurance
- 401K with employer match
- Life Insurance
- Short and long-term disability
- Referral Bonuses
- Tuition Reimbursement
- Employee Assistance Program
