Revenue Cycle Trainer and Mentor (Modesto)

The Revenue Cycle Trainer and Mentor will train and mentor new hires and existing staff to enhance skills and knowledge, including developing and maintaining training materials, delivering training sessions, and providing ongoing support. This position will support our Stanislaus County clinics and work Monday – Friday, 8:00am – 5:00pm.

Requirements

• Demonstrates effective communication and problem-solving skills.
• Projects training and ensures information is patient centered, always culturally sensitive to the staff, patients, and the community we serve.
• Provide new and existing staff training in patient population payer mix with specialty areas regarding pre-flow, eligibility, authorizations, routine services, authorizations and other areas pertaining to payer education.
• Coordinate training/mentorship efforts in alignment with Operations curriculum training/mentorship.
• Provide training/on site mentorship organization wide.
• Provide Epic system utilization and workflow training.
• Develops, tests, validates Epic upgrade Nova notes and trains appropriate staff.
• Builds out Epic training environments, test patients, and or replicate production environments for staff hands on training.
• Develops training materials and conducts training across departments.
• Plans and implements new training projects according to the needs of the organization.
• Often works with other department managers to identify project scope, identify workflow changes, and documents new policies along with department managers.
• Utilizes, sets-up, & carries out training via online Learning Management System and acts as an administrative user
• Accountable for assigned training project scope, deliverables, schedule, quality and resources for all assigned projects.
• Interfaces with internal project teams, and external stakeholders.
• Coordinates implementation, documentation and process of oversight activities
• Regularly updates Manager of concerns or problems and/or issues.
• Prepares memos and reports as directed.
• Attends workshops, staff in-services, conferences, and other related meetings as required.
• Keep up-to-date files, training material PowerPoints, memos, and spreadsheets. Organize training materials and outside program information, this includes but not limited to training material assessment scores. Review of denials report for training PSR opportunities as well as Charge Review and Claim Registration edits.

Benefits

• Medical
• Dental
• Vision
• 403(b) with match
• FSA plans
• Gym discounts