We are seeking a Global IT Cloud Systems Manager to lead a distributed IT team across multiple time zones and oversee the company’s cloud-first infrastructure. The role requires a balance of people management and technical leadership, with a focus on scaling AI and automation, and promoting a culture of operational optimization.
Requirements
- Team Leadership: Lead, mentor and develop a team of IT engineers, providing guidance and support to ensure high performance and professional growth.
- Strategic Roadmap Participation: Contribute to the development and execution of the annual IT roadmap, identifying technical debt and AI opportunities to ensure IT initiatives align with global business goals
- Escalation & Support: Serve as the senior technical resource for the team; provide hands-on troubleshooting for complex issues
- Teamwork & Collaboration: Partner with Infosec and Help Desk teams to align security controls with support workflows and ensure seamless escalation paths.
- Service Excellence: Foster a "Customer-First" culture within the IT team, treating internal stakeholders as primary customers and ensuring every interaction is rooted in empathy and problem-solving.
- Documentation: Ensure all IT processes and procedures are well documented
- Vendor Management: Work closely with vendors to escalate and resolve technical issues, and to advocate for enhancements or improvements
- Critical Incident Management: Participate in on-call rotation during high priority incidents
- Cloud Platform Ownership: Oversee the configuration, administration and security of our core stack, including Microsoft 365, Intune, Exchange Online, Google Workspace (GWS), Google Cloud Platform (GCP), Slack, and Zoom, etc.
- AI & Automation: Champion an "Automation-First" philosophy, proactively identifying manual bottlenecks and leading the team to build AI-driven solutions
- Identity & Access: Manage our identity perimeter via Microsoft Entra, ensuring secure SSO and lifecycle management across all applications.
- Endpoint Management: Define and evolve the global standards for endpoint management of our global device fleet, overseeing MDM and BYOD programs while optimizing patch management and least-privilege security.
- Projects: Serve as the technical lead for various global initiatives, moving projects from discovery and design through to implementation and rollout.
- Domain & DNS Governance: Manage the global domain portfolio and public/private DNS records
- Infrastructure: Maintain light infrastructure stack at global office hubs, including firewalls, switches, and Wi-Fi, ensuring secure and reliable connectivity
Benefits
- Generous Paid Time Off
- Flexible time off
- Spending accounts
- Medical insurance
- Dental insurance
- Vision insurance
- Sabbatical after 5 years
