Global Relay is seeking an Enterprise Technical Implementation Specialist to work with customers in executing the technical onboarding of Global Relay's services. The specialist will work with the Onboarding Team and customer IT resources to implement services, provide guidance on best practices, and drive implementation progress.
Requirements
- Post-secondary education (minimum of an undergraduate degree is preferred)
- 5+ years Technical, enterprise systems administration experience
- Minimum 2 years SaaS implementations experience which must include experience in a customer facing role
- Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
- Ability to understand technical as well as business requirements and accurately capture technical notes
- Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
- Strong analytical and problem-solving skills with significant attention to the smallest details
- Strong understanding of domains, networking principles, message flow, email protocols, and DNS
- Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required
- Proficiency with MS Windows Server / workstations and command line interface
- Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset
- Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred
- Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable
Benefits
- Comprehensive health benefits program
- Short-term / long-term disability insurance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental leave enhanced program
- Commuter benefits
- Corporate bonuses
- 401(k)-retirement plan with company contribution matching
