Global Relay is seeking a Data Center Operations Specialist to provide technical support of their mission-critical data center facilities, server environments, and related infrastructure. The successful candidate will play a key role in helping build out a modern data center site from the ground up and providing long-term operational support as the facility grows over the coming years.
Requirements
- Assist operations staff with the installation, configuration, and ongoing usability of servers, storage systems, peripheral equipment, and software.
- Work with vendor support contacts to resolve technical problems with computer, mechanical, and electrical equipment and related software.
- Create and maintain a well-organized inventory of all equipment, parts, software licenses, and maintenance agreements.
- Create and maintain detailed documentation on usage procedures and policies.
- Recommend and perform upgrades on systems to ensure longevity.
- Assess functional needs to determine specifications for purchases.
- Maintain the mechanical systems required to support the facility, including assisting with the installation and maintenance of rear-door cooling systems.
- Perform asset tracking and space provisioning tasks as part of equipment deployments.
- Ensure the facility is maintained to the highest standards possible to ensure 100% uptime is achieved.
- Maintain service logs and records for electrical and mechanical equipment.
- Perform routine test procedures on redundant mechanical and electrical systems to ensure operational availability.
- Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability.
- Assist in periodic security reviews and audits to ensure the facility is always secure.
- Perform rotating shift coverage to meet all support needs, including night shifts and emergency coverage.
- Provide on-call coverage to support operations outside regular business hours.
- Implement and manage monitoring tools.
- Mentor L1 and L2 Data Center Specialists.
- Manage automation tools for patching and security requirements.
Benefits
- Paid sick days
- Maternity/parental enhancement program
- Bonus
- RRSP contribution matching program
- Comprehensive extended health benefits program
- Virtual healthcare
- Wellness allowance
- Annual allotted vacation days
- Subsidized meal program (for Vancouver-based employees)
