Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a Driven and Results-Oriented Retention Strategist to join our team.
Requirements
- Be willing to put in the hard work required and be hungry enough to go through the kick off.
- Finish the work to the fullest with quality and on time.
- Perseverance.
- Remember and learn from the repetitive doing of the exercises.
- Align with the team and contribute to the team called Brain Trust for Ideas across clients.
- Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
- Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
- Upkeep of data integrity of your clients across Statlas and other tracking tools.
- Responsible for the execution of the Prophit system for your clients
- Building an Email Forecast for your clients
- Utilizing a Growth map using the Prophet System
- Data Analysis required during analysis of past campaigns and flows etc
- Marketing calendar alignment and upkeep with clients
- The Monthly Execution and Actualisation vs the Forecast.
- Combine data analysis and feedback from clients to develop strategic plans for the future.
- When it's time to pivot you are among the first early adopters
- Take a lead in situations that present any obstacle to execution.
- Responsible for the implementation of CTC's Email and SMS best practices
- Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
- Upkeep and management of our ideologies and processes throughout the account.
- Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
- Implementing tests in your accounts in an effort to beat your best-performing campaigns.
- Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
- Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
- Ensuring alignment with the client vs the forecast & strategy
- Ensuring above benchmark client satisfaction rate feedback
- Ensuring following the Prophit system execution to 100% within the timeline required.
- Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.
- Client Communication
- You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
- Responsible for sending daily performance updates to the client
Benefits
- Growth, Transparency, and Fairness in Career Development
- Progress is Clearly Defined
- Fairness and transparency are prioritized
- Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
- Pay transparency is upheld for all team members
- With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
- Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.
