To service customers’ needs by installing, maintaining, operating equipment within the communications network, up to and including the customer premises.
Requirements
- Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) all associated equipment and service drops (aerial/buried).
- Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.
- Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.
- Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.
- Read and interpret service orders, trouble tickets, circuit diagrams and schematics.
- Learn the installation/operation of new and existing equipment.
- Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.
- Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.
- Support and actively participate in promotion of Company products and services.
- Aid and assist other department and contractors as needed.
- Comply with Company vehicle usage and fleet policies.
- Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
- Report need for vehicle repair or service and schedule when required and/or prescribed.
- Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.
- Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.
- Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.
- Proactively inform your manager/supervisor of competitive and economic activities in your local market area
- Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.
