Customer Success Manager

We are looking for a Customer Success Manager to join our team at FourKites. You will be responsible for building and nurturing relationships with strategic customers, increasing adoption, and driving usage of our product. You will work closely with internal teams to help customers meet their business objectives and provide a best-in-class customer experience.

Requirements

• At least 3 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Organizational, analytical and problem-solving skills with a strong drive for efficiency, quality and operational excellence
• Supply Chain industry experience preferred

Benefits

• Medical benefits start on first day of employment
• 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/Festive Swags
• Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)