Associate Director, Customer Engineering

FourKites is seeking an Associate Director of Customer Engineering to lead technical integration team in delivering complex integrations for Fortune 500 customers. The role involves managing a team of Integration Consultants, ensuring integrations support both traditional visibility features and emerging AI capabilities, and collaborating with Professional Services, Product, and Engineering teams.

Requirements

• 5+ years in technical leadership and people management, preferably in Agile environments
• 8+ years in customer-facing technical consulting or integration engineering
• Proven track record managing diverse teams of onshore and offshore technical consultants
• Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time, high-quality integrations
• Deep understanding of leading TMS/WMS/ERP systems: SAP, Oracle, Blue Yonder (JDA), Manhattan, MercuryGate, BluJay
• Strong knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2
• Expert-level understanding of web service calls: REST APIs, SOAP, GraphQL
• Proficiency with file structures and data formats: XML, EDI (X12, EDIFACT), JSON, flat files, CSV
• Experience with modern integration platforms and middleware (MuleSoft, Dell Boomi, Informatica, or similar preferred)
• Understanding of cloud platforms (AWS, Azure, GCP) and cloud-native integration patterns
• Familiarity with data transformation, mapping, and ETL/ELT processes
• Knowledge of authentication/authorization protocols (OAuth, API keys, certificates)
• Experience in logistics, supply chain, or transportation technology required
• Understanding of supply chain data flows: orders, shipments, inventory, tracking events, delivery confirmations
• Familiarity with supply chain visibility, control tower, or real-time tracking solutions
• Knowledge of transportation management, warehouse management, or order management business processes

Benefits

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities