
Job description
At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. As a Customer Success Manager II (French Speaking), you will be responsible for the engagement value delivered to Forrester’s largest clients. You will orchestrate the customer journey through proactive engagement strategies and guide clients to their desired outcomes, while driving great value in their partnership with Forrester.
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Forrester is a global research and advisory firm that empowers technology, customer experience, digital, marketing, sales, and product leaders to accelerate growth through customer-centric strategies. Leveraging proprietary research, consulting, and events, Forrester delivers actionable insights that help executives navigate change and embed customer obsession into strategy and operations. The firm’s distinct value lies in its extensive data base—annual surveys of over 700,000 consumers and business leaders, rigorous Forrester Wave™ evaluations, and more than 100 million real-time feedback votes—ensuring objective, data-driven guidance. Forrester’s collaborative culture encourages bold thinking and continuous learning, making it a trusted partner for organizations worldwide.