Customer Project Manager - Manufacturing Automation job description. As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization.
Requirements
- 3–7+ years of experience in customer success, account management, client services, or customer-facing program management
- Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination
- Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously
- Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred
- Excellent written and verbal communication skills with confidence in customer-facing conversations
- Comfort navigating ambiguity and evolving processes in a fast-growth environment
- Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs
- Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes
- Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms
Benefits
- Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
- Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
- Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
- Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
- Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most
- Paid Parental Leave Program: Up to 12 weeks of paid parental leave
- Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
- Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
- Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
- Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy
