Family Help Specialist (#3531)

The Family Help Specialist is on the front lines of ministry at Focus on the Family, handling phone calls, emails, chats, and texts to share the love of Christ, encourage, pray with, and equip individuals and families. The role provides biblically based support and practical resources, helping families thrive in Christ by offering hope, healing, and biblical truth.

Requirements

• Responds with care and discernment to inbound and outbound phone calls, emails, chats, and written contacts
• Shares the biblical perspective of Focus on the Family with clarity and grace, creating Christ-honoring, personalized responses that balance ministry priorities with constituent needs
• Engages compassionately in complex and emotionally sensitive situations while upholding legal, ethical, and ministry boundaries
• Utilizes Salesforce, InFocus, and multiple databases simultaneously while interacting with constituents to provide efficient, accurate, and caring service

Benefits

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center