Commercial Operations Manager (Events Planning Experience)

FIRST is a leading global brand experience agency seeking a Commercial Operations Manager to drive financial and operational success within assigned accounts or teams. The role involves providing accurate reporting, guidance, and operational frameworks to support profitability and scope alignment. The ideal candidate will have strong financial acumen, a data-driven mindset, and the ability to connect day-to-day delivery with strategic business goals.

Requirements

• Maintain accurate reporting for assigned accounts, including utilization, margin analysis, hours charged vs. forecast.
• Conduct variance analysis, monitor utilization trends, and provide actionable recommendations.
• Assist in tracking commercial KPIs.
• Support account audits and reconciliation.
• Coaching delivery managers on commercial best practices.

Benefits

• Medical, Dental & Vision
• 401 (k)
• Flexible Spending Accounts
• Generous Paid Time Off
• Employee Assistance Program
• Life, Disability & Pet Coverage
• Wellness Stipend
• Mobile Phone Allowance
• Global Opportunities
• Discretionary Bonus Structure