Spanish Speaking Call Center Agent

Role Overview

Fieldprint applicant services representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 8am-4pm.

What You Will Do

Receive incoming calls regarding fingerprinting requests, determine locations via phone/computer for fingerprint collection, follow up with fingerprinting site vendors to obtain all related documentation, prepare and send welcome packets to new clients, process fingerprints and channel to the appropriate agency, monitor and maintain call center telephone line.

Why It Might Be a Fit

Must be bilingual in Spanish, excellent phone, computer, and administrative skills, excellent customer service skills, professional and positive attitude, ability to work in a fast paced environment, proficiency in Microsoft Office suite, including Word and Excel, must be willing and able to travel.

Requirements

• Must be bilingual in Spanish
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Must be willing and able to travel

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program