Call Center Representative - Saturday Shift

Role Overview

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Mt. Laurel, NJ.

What You Will Do

Receive incoming calls regarding fingerprinting requests, determine locations via phone/computer for fingerprint collection, follow up with fingerprinting site vendors, prepare and send welcome packets to new clients, process fingerprints and channel to the appropriate agency, monitor and maintain call center telephone line.

Why It Might Be a Fit

We are seeking a team driven by purpose, innovation, and a commitment to making a difference. The candidate should have excellent phone, computer, and administrative skills, excellent customer service skills, and a professional and positive attitude.

Requirements

• High school diploma or equivalent
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Bilingual in Spanish a plus

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program