The Training and Development Specialist supports operational leaders by designing and delivering effective training programs, with a primary focus on Parts operations. The role develops learning solutions that enhance onboarding, technical capability, customer service, and operational consistency across in-person, virtual, and on-demand platforms.
Requirements
- Design, update, and facilitate training programs focused on parts identification, sourcing, inventory control, warehousing procedures, and customer service.
- Facilitate smooth onboarding processes, ensuring employees have the necessary system access, learning platform accounts, and other access to other internal and external online resources.
- Develop, manage, and communicate a Parts training delivery schedule / calendar of training.
- Train staff on cycle counts, receiving verification, bin setup, stock rotation, and data entry requirements within the company's ERP/parts management system.
- Teach effective parts research techniques, interpretation of schematics, navigation of supplier catalogs, and methods for sourcing difficult components.
- Educate team members on best practices for warehouse layout, material handling, shipping/receiving workflows, and safe operation of equipment such as forklifts.
- Reinforce compliance with safety standards and company policies.
- Demonstrate successful ability to build positive partnerships and work collaboratively with all levels of the Management teams and workers.
- Conduct training needs assessments and recommend the most appropriate way to meet the identified learning needs.
- Develop solutions to measure KPI's to evaluate training activity.
- Ensure effective, consistent delivery of curriculum through modern learning techniques and tools and determine optimal delivery solutions (online, virtual, video, small group, facilitated group, etc.) to optimize efficiency and effectiveness.
- Facilitate post-training support activities to measure transfer of learning and evaluate training program's effectiveness.
- Maintain meticulous employee training records, adhering to privacy and confidentiality requirements.
- Develop cross-functional knowledge in Service operations through structured cross-training, enabling effective support of both Parts and Service teams as needed.
- Provide temporary operational support in both Parts and Service roles during staffing shortages, leaves, or vacancies, ensuring continuity of service and maintaining branch performance standards.
- Offer guidance and support to the team on various matters including, but not limited to, PO corrections, inventory adjustments, etc.
- Perform additional responsibilities as required.
Benefits
- Premium health insurance benefits
- Vacation and Paid Personal Days
- Company Paid Holidays
- 401(k) matching program
