The Technical Trainer - Learning & Development role at The Fay Group has a direct impact on the training, growth, and development of employees by developing, planning, and facilitating technical skill-based and job-related training for assigned roles, technologies, business unit(s), and/or the broader organization.
Requirements
- Bachelor’s degree with 7+ years of progressive experience in training, learning & development, or related role
- Proven ability to develop and facilitate technical training using adult and active learning principles
- Experience performing needs assessments, drafting documentation, and creating training outlines
- Demonstrated experience in developing others, coupled with well-developed coaching capabilities
- Solid project management capabilities with demonstrated experience working effectively with cross-functional teams
- Previous experience sourcing training and managing learning vendors preferred
- Previous experience in Financial Services preferred
- Strong knowledge and skills with MS Office to include Outlook, Excel, Word, and PowerPoint
- Proficient in using e-learning authoring tools, including Articulate and Adobe Captivate, to design and develop interactive training content
- Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals
- Simplifies complex technical concepts into clear, understandable language for diverse audiences
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
- Strong organizational and planning abilities with a history of successful project planning and execution of plans
- Collaborative and consultative workstyle; demonstrated ability to work effectively with cross-functional teams
- Strong analytical skills; solid decision-making abilities coupled with sound judgment
- Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support the organization's preferences and priorities
- Strong problem-solving abilities; ability to analyze and interpret performance data to identify opportunities and propose well-developed solutions
- Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to consistently bring projects to successful completion
- Strong attention to detail; strong compliance orientation
- Self-directed; comfortable working with ambiguity and uncertainty
- High degree of professional maturity, integrity, and ability to maintain confidential data and information
- High degree of business acumen; strong fiscal and technical aptitude
- Clear, straightforward, fact-based communication style; ability to effectively communicate technical information to non-technical audiences at an individual and group level
- Strong business acumen with the ability to prioritize, ensuring the delivery of multiple projects concurrently
- Understanding of the importance of the user/ client experience and its impact on organizational success
- Consultative and collaborative work style, motivated by the success of the team vs. oneself
- Resiliency, curiosity, commitment
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
