FVP, Consumer Advocacy

Join us on our journey to serve our customers and be the leader in our industry! We are looking for an FVP, Consumer Advocacy to join our team and oversee the company’s front-line borrower engagement functions, including managing customer service teams and driving performance through continuous feedback loops and operational rigor.

Requirements

• Bachelor’s Degree in Business, Operations, Communications or a related field (or equivalent combination of years of experience with High School Diploma/ GED)
• 10+ years’ experience in customer service, customer operations or contact center leadership, preferably within financial services or mortgage servicing
• 7+ years’ experience managing people and leading multiple teams, including offshore/ onshore operations
• Proven experience in implementing and managing multi-channel contact centers, including digital communication channels (e.g., email, chat, etc.)
• Strong knowledge of CFPB and other applicable regulatory requirements

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program