Customer Support Agent (SaaS Helpdesk)

Fastmail is seeking a Customer Support Agent to join their Melbourne office, providing excellent support to customers through email and other channels. The role involves troubleshooting technical issues, creating helpful documentation, and maintaining a positive customer experience. The company prides itself on open protocols, industry-leading standards, and a commitment to innovation.

Requirements

• Respond to customer inquiries via email with a strong focus on written communication.
• Troubleshoot and resolve technical issues.
• Become familiar with support documentation and tools.
• Maintain customer-facing help pages and documentation.

Benefits

• Hybrid work style
• Team lunches and snacks
• Mental health support
• Professional development opportunities