Customer Support Specialist III, Screening Japan will be responsible for various operations of screening portfolio within Japan, including account setup, technical issue support, and order lifecycle management. The role will help build the best infrastructure for local business model and provide excellent customer experience.
Requirements
- Learns new systems and workflows for processing orders thoroughly.
- Acquires knowledge about products with curiosity and interest.
- Follows company directions and guidelines when responding to customer needs and asks for help from senior colleagues or supervisors without hesitation.
- Offers solutions using available tools and information.
- Support the design of operational processes and documentation.
- Recognizes common problems and reviews existing guidelines and procedures to understand root causes.
- Solves basic problems following standard procedures and triages non-routine inquiries to a more experienced colleague or supervisor.
- Partners with supervisor to evaluate solutions and learn problem-solving approaches for non-routine issues.
- Demonstrates attentiveness and listens respectfully to others’ opinions.
- Carries out specific tasks and responsibilities, providing information to others in a timely manner.
- Commits to providing deliverables within the given timeline.
- Works cooperatively with immediate team members to complete tasks.
- Listens to feedback from others on problems encountered with work, learning appropriate methods for the next application.
- Uses practical, prudent judgement to overcome obstacles and resolve problems.
- Interacts courteously and professionally with HCPs, customers, and occasionally patients and their families.
- Processes orders efficiently and ensures timely report delivery.
- Works harmoniously and constructively with other Customer Service staff sharing duties in the most efficient and equitable manner.
- Works effectively with cross-functional teams in EXAS across the world and RCL staff to achieve common business goals.
- Helps foster a work environment that values intellectual curiosity, a patient-centric approach to our healthcare business, tolerance, diversity and mutual respect.
- Upholds company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Supports and complies with Company-wide Quality Management System policies and procedures.
- Maintains regular and reliable physical attendance at the Tokyo office.
- Proactively maintains physical health to support full-day work at a desktop computer or in meetings.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
