Supervisor, North American Operations

Supervisor, North American Operations oversees day-to-day operations, leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.

Requirements

• Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers' needs a primary focus and develops and sustains productive relationships.
• Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individual's effectiveness.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.

Benefits

• Paid vacation
• Sick time
• Holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program