EFM-Specialist, Logistics Operations

Estes Final Mile is seeking a Specialist, Logistics Operations to maintain expected service level of all EFM shipments, update shipments with accurate and timely status, and ensure quality of service provided to EFM customers.

Requirements

• Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes.
• Perform clerical processes related to the Estes Final Mile business.
• Monitor the web, fax, and voice mail for service provider updates.
• Maintain data for specific customers, markets, products, and/or processes as required.
• Assist and support Customer Service, Supervisors, and Managers with various business needs.
• Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure.
• Complete outbound calls to consignees requesting a delivery follow up.
• Appropriately identify and resolve consignee issues.
• Confirm charges from service providers as needed.
• Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
• Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements.
• Manage and maintain Terminal and Agent relationships.
• Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing.
• Support and promote company core values.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program