The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.
Requirements
- Greets customers without delay (within 30 seconds)
- Promptly answers the telephone (3 rings) in a friendly and courteous manner
- Explains all required paperwork, tests, products and services
- Attentive to details; reviews prescriptions and/or patient information carefully
- Shows patience and courtesy to indecisive or difficult customers and patients
- Performs work accurately and thoroughly despite time pressure and customer volume
- Identifies situations involving unsatisfied customers and acts quickly for resolution
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
- Places contact lens orders, processes shipments and properly submits invoices for payment
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions
- Explains to customers “One Hour” processing and expected delivery times
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
- Maintains safe working environment for all associates/patients
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
- Performs all pre-examination testing with accuracy and attention to detail
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
