Systems Specialist

ECI has an exciting opportunity for an experienced Systems Specialist to join our Boston team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients.

Requirements

• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
• Provide accurate, comprehensive notes on work performed to account for time spent with customers
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS)
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades

Benefits

• Flexible PTO
• Health benefit eligibility
• Life insurance
• Pet insurance
• 401K