The Learning Support & Development Specialist I role offers the opportunity to provide specialized technical support for the university’s teaching and learning technologies within the Worldwide Campus environment.
Requirements
- Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, web conferencing tools, and academic software systems
- Assist users with technical issues involving browsers, operating systems, and hardware
- Support term start processes, including course quality assurance, template validation, and course publishing
- Configure and troubleshoot third-party integrations and academic technology tools
- Maintain tracking systems for course updates, instructor changes, and term start workflows
- Process and analyze reports using Canvas Data (Tableau) to identify issues in course templates and structures
- Utilize automation tools (e.g., Power Automate, Canvas API, RPA workflows) to process updates and changes at scale
- Develop and maintain HTML/ documentation and knowledgebase articles
- Test and evaluate new and emerging educational technologies
- Support continuous improvement by identifying system issues and recommending solutions
- Perform other duties and projects as assigned by the Director of Learning Support and Development
Benefits
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period
- Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day
