Founding Customer Success Manager (US)

We're creating a new AI operating system that has the potential to change the way companies operate. As a Founding Customer Success Manager, you'll be foundational in building our global Customer Success organization while leading the full customer lifecycle for your book of business. You'll act as a trusted advisor managing the complete customer journey from partnership kick-off through long-term adoption, value realization, and strategic account growth.

Requirements

• Minimum 5 years in Customer Success roles, with a proven track record driving adoption, retention, and expansion for mid-market to enterprise customers, preferably in the SaaS industry.
• Proven impact developing and deploying digital adoption and enablement strategies for complex technical products in rapidly evolving landscapes.
• Proven ability to develop technical product knowledge and effectively communicate technical concepts to drive customer adoption and success
• Proven ability to drive organizational change management and transformation initiatives, guiding customers through long-cycle adoption journeys (6-9 months) that require sustained engagement, executive alignment, and cross-functional coordination.

Benefits

• Medical
• Dental
• Vision
• PTO