Services Solution Architect -

Diversified is a global leader in audio visual and media innovation, seeking a commercially driven and technically credible Service Solution Architect to lead the design and continuous improvement of service solutions. As a key role at the intersection of Sales, Services, and Operations, the Service Solution Architect will be responsible for ensuring that solutions are technically robust, commercially sound, contractually clear, and operationally deliverable. The role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution.

Requirements

• 3+ years' experience within AV, Unified Communications, or technology services environments
• Experience designing and supporting managed services solutions and lifecycle support models
• Ability to support Account Executives on pre-sales engagements, including solution design and client discussions
• Experience contributing to SLA definitions, service frameworks, and transition planning
• Working knowledge of pricing structures and basic commercial considerations for managed services
• Experience contributing to RFP/RFI responses and supporting solution documentation
• Familiarity with Unified Communications environments and enterprise collaboration ecosystems
• Advanced discovery and consultative solution design capability
• Strong executive-level communication and presentation skills
• Ability to influence senior stakeholders and drive decision-making
• Structured and analytical approach to complex service challenges
• High attention to detail across documentation, pricing, and contractual scope
• Ability to balance client outcomes with operational scalability and risk
• Strong cross-functional collaboration across Sales, Operations, and Delivery

Benefits

• Multiple medical plan options to suit your family's needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits