Customer Service Agent German speaking (Freelance)

We are looking for a Customer Service Agent with excellent German language skills to join our team. The role involves providing customer support via different communication channels, including chat, phone, and email. The ideal candidate is flexible, able to work independently, and has strong customer service skills.

Requirements

• Excellent spelling and grammar of the German language at least C1 level
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Customer-centric approach
• Great listening skills
• Adaptability
• Eagerness to develop
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Multitasking
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations
• Able to work towards a monthly goal
• Strong demonstrable experience with the Internet and multiple software applications in the cloud'
• Confidentiality when handling sensitive information
• Expertise in working independently and motivating oneself
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• Availability for at least a year

Benefits

• Contribution to electricity, internet, and telephone expenses
• Own computer with two large screens (delivered to your home)
• Opportunity to develop your skills and experience
• Great team and company events
• Extensive training and further support on the job
• Annual bonus based on company performance
• Good earnings of 16-20 euros gross per hour worked, depending on your work experience