Customer Service Agent (French Speaking)

We are looking for a Customer Service Agent who speaks French fluently to work from home in a remote job. The role involves providing excellent customer service via different communication channels, answering customer questions, and generating leads. The job is ideal for recent graduates, starters, and enthusiasts who want to work in a fast-growing, digital-first company with a friendly feel.

Requirements

• Excellent spelling and grammar of the French language at least C1 level
• Strong interpersonal skills and a passion for consistently providing great customer experience
• Customer-centric approach: you turn toward customers with empathy and understanding of their problems
• Great listening skills: you can turn customers' feedback into product improvement suggestions
• Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place
• Eagerness to develop: you are receptive to constructive feedback and you are keen to advance your skills
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Can multi-task very well, you’ll regularly conduct multiple chats simultaneously
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations
• Able to work towards a monthly goal
• Strong demonstrable experience with the Internet and multiple software applications ‘in the cloud’
• Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)
• You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• You’re available for at least a year

Benefits

• Contribution to your electricity, internet, and telephone expenses
• Your own computer with two large screens (delivered to your home)
• The opportunity to develop your skills and experience
• Great team and company events
• Annual bonus based on company performance