Customer Service Agent Dutch speaking (Freelance)

We're looking for a Customer Service Agent with a high level of Dutch to work remotely for a global contact center company. The role involves answering customer questions, resolving issues, and providing excellent customer service via different communication channels. The ideal candidate is highly responsible, passionate about customer service, and able to work independently.

Requirements

• Excellent spelling and grammar of the Dutch language at least C1 level
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Customer-centric approach
• Great listening skills
• Adaptability
• Eagerness to develop
• Multitasking skills
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations
• Able to work towards a monthly goal
• Strong demonstrable experience with the Internet and multiple software applications in the cloud
• Confidentiality when handling sensitive information
• Expertise in working independently and motivating oneself
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours

Benefits

• Contribution to electricity, internet, and telephone expenses
• Own computer with two large screens (delivered to home)
• Extensive training and further support
• Opportunities to work on personal development and growth
• Annual bonus based on company performance
• International work environment