The TWS Student Assistant Financial Aid position provides administrative support, instructional support, or specialized support to a college department, while offering educational and career growth opportunities. The position involves answering phones, greeting visitors, and providing general information, as well as performing data entry, maintaining records, and updating databases accurately. Students will also have the opportunity to develop professional office skills in a supportive campus environment.
Requirements
- Provides excellent customer service to all students, faculty, staff, and campus visitors
- Attends the workplace regularly, reports to work punctually, and follows a work schedule
- Completes all required training and professional development sessions to enhance skills and knowledge
- Supports the mission, values, goals, and principles of the College
- Performs additional duties/responsibilities as assigned by the supervisor
- Answer phones, greet visitors, and provide general information or direct inquiries appropriately
- Manage incoming and outgoing mail and small package deliveries
- Perform data entry, maintain records, and update databases accurately
- Assist with filing, scanning, and organizing documents
- Schedule appointments, meetings, and manage calendars as needed
- Prepare and proofread correspondence, reports, presentations, and other documents
- Assist with office supply inventory and ordering
- Provide support for departmental events, workshops, or special projects
- Maintain confidentiality of sensitive information
- Provide direct support in academic labs and classrooms, assisting with setup, organization, and general student needs
- Addresses discipline-specific questions from students, offering clarification and guidance related to course material or lab assignments
- Completes required Tutoring Certification after hire and provides one-on-one or group tutoring for specific discipline areas or lab subjects
- Offers technical assistance on institution-specific learning platforms, software, and equipment used for instruction
- Completes campus/department-specific projects that may require independent research, data compilation, or specialized software application
- Maintains strict confidentiality of all records, databases, and sensitive information associated with the assigned area
- Manages small-scale research assignments or technical tasks, potentially involving data analysis, report generation, or system maintenance
- Responsible for operating certain specialized technical equipment or working proficiently in department-specific software
- Provides support to the assigned area during college presentations, workshops, and campus events
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
