Crunchtime is looking for an Associate Engineering Manager to join their Connex product development team. The team creates bi-directional real-time integration to every POS that their customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment.
Requirements
- Manage a small engineering team (4–10 engineers), including hiring, performance management, and team development.
- Act as the primary interface with customers, translating urgency (e.g., incidents, alarms, escalations) into clear internal priorities.
- Publish daily team priorities each morning to align work streams and prevent priority conflicts.
- Collaborate closely with product managers to ensure the team is building the right solutions for both short- and long-term needs.
- Contribute to technical design discussions and guide the team in delivering quality solutions the right way.
- Promote and reinforce Connex SOPs, solutions, reports, and resources, guiding users to self-service tools and office hours to reduce team interruptions.
- Serve as Project Manager to ensure SOPs and project plans are followed, track external blockers, and drive resolution with stakeholders and vendors.
- Identify and call out outstanding issues and operational risks.
- Provide weekly reports on team progress and customer system status.
- Work in an agile environment using collaboration tools such as Jira, Slack, and Zoom.
- Stay aligned with broader engineering organization processes and initiatives.
- Experience managing engineers or acting in a technical lead capacity.
- Technical understanding of APIs, integrations, and system behavior sufficient to identify bugs, blockers, and communicate effectively with engineering teams.
- Strong communication skills with the ability to manage external customers and internal engineering teams.
- Ability to prioritize across multiple work streams and manage conflicting demands.
- Experience coordinating engineering work while minimizing interruptions to development teams.
- Solid project management and operational coordination skills.
- Ability to identify risks, blockers, and drive resolution with stakeholders and vendors.
- Experience building reports and dashboards to provide visibility into team progress, system status, and operational risks.
- Organized and proactive with strong status reporting and communication skills.
- Strong collaboration with product managers and engineers to deliver high-quality solutions.
- Demonstrated leadership style that provides context, feedback, and guidance to help teams succeed.
Benefits
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
