Spotify Online Support Advisor with French and English

Support users of Spotify via email, chat, and social media, with a focus on Premium users. Work from home in a flexible schedule, with opportunities for career development.

Requirements

• Strong communication skills
• Excellent French language skills (C1)
• Advanced level of English (B2)
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
• Be organized, have decision-making and analytical skills
• Readiness to work on shifts Monday to Sunday
• Team player with a great positive attitude and strong interpersonal skill
• High school education

Benefits

• Competitive salary
• Permanent Work at Home
• Fully paid training
• Medical insurance
• Life insurance
• Performance bonus
• Internet allowance
• Meal vouchers
• Various career development opportunities
• Holiday pay
• Team and Concentrix events
• Getting a free premium account after the 3rd month