Solutions Specialist (Workplace, Collaboration & Contact Center)

The Solution Specialist is responsible for driving technical strategy, delivering additional revenue from services and solutions, and positioning and selling services that support company objectives. The role involves partnering with business leaders, serving as a technical advisor, delivering product demonstrations and workshops, and collaborating with account managers and vendor partners to develop and present solution proposals.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems (MIS) or equivalent in work experience
• 5-10 years of experience in a Sales Engineer, Solutions Architect, or Pre-Sales role within a Value-Added Reseller environment
• Vendor Certifications (CCNA Collaboration, Cisco Certified Specialist – Collaboration Core, Cisco Collaboration SaaS Specialist, Microsoft Certified Teams Administrator Associate, Collaboration Communications Systems Engineer Associate, Microsoft 365 Certified Enterprise Administrator Expert)
• Deep understanding of Cisco Collaboration technologies: CUCM, Webex Suite, Expressway, Jabber, and Telepresence
• Strong knowledge of Microsoft Teams: Teams Phone System, Direct Routing, Microsoft 365 integration, and Teams Rooms
• Experience with interoperability between Cisco and Microsoft platforms
• Familiarity with SIP, VoIP, QoS, SBCs, and network fundamentals
• Knowledge of Collaboration endpoints such as Cisco, Poly, Logi, Yealink, Neat, as well as Apple and Android mobile devices
• Excellent communication, presentation, and vendor engagement skills
• Ability to understand client requirements and engage with cross-functional technical teams for solutions development
• Relevant industry leading qualification or accreditation in one or more technology
• Knowledge of IT Infrastructure technology and its business application
• Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases
• Excellent communication and presentation skills, with the ability to present at large internal and external audiences and at board level
• In-depth understanding of service lifecycle
• Ability to lead and organize a large virtual technical team
• Good negotiation skill
• Excellent people management skills

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans