As the Senior Director Conference Services, you are responsible for directing the overall operations for all client managed services of the corporate conference center. Ensure timely reporting of operating results is achieved through the integrity of the meeting booking system. Provide world class leadership while guaranteeing financial, guest and staff satisfaction goals are achieved using sound business practices.
Requirements
- Lead all conference center operations, to include conference center room bookings, catalyst training & development oversight, conference room setup.
- Partner with all campus service providers including security, janitorial, maintenance, audiovisual services, etc.
- Effectively communicate with all levels of client management
- Promote and inspire an atmosphere of teamwork
- Take initiative and demonstrate proper judgment as it relates to assigning tasks, delegating responsibility, resolving problems, and addressing personnel issues
- Keep abreast of industry trends and share information with all staff
- Prepare financial statements within corporate time frames and according to Policies and Procedures, Generally Accepted Accounting Principles and the Uniform System of Accounts
- Analyze and interpret financial results to assist and advise client and corporate team
- Ensure that all Accounts Receivables and Payables are managed efficiently and timely
- Ensure compliance with Management Agreement
- Maintain effective system and control procedures
- Accurately prepare all financial reports, budgets, forecasts and other information required and submit within the specified time limits, identifying variances and making recommendations for improvements as appropriate
- Direct the control of costs and expenses in all areas
- Utilize guest feedback to improve performance and customer experience
- Monitor and manage performance management process
- Meet or exceed the objective of clients’ goals of associates experience and sustainability
- Conduct ongoing audits of existing processes and makes recommendations as needed based on identified risks while holding team accountable as needed
- Communicate clearly with all staff and keep them informed of matters which pertain to their jobs; host ongoing direct report team meetings to review upcoming business.
- Complete Platinum Service® learning and development curriculum
- Ensure Platinum Service® culture is executed throughout operation
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
