Product Manager Service

We're looking for a Product Manager to lead the product strategy for our Customer Service suite, the Mobile Service Cloud. As a visionary, you'll connect customer insights to the product strategy, ensuring it meets current demands and anticipates the future of customer service.

Requirements

• Academic level of reasoning
• Sufficient experience as a Product Specialist, ideally in a Customer Service SaaS context
• Strong interest in how (agentic) AI can transform customer service and automation
• Market awareness
• Strong interest in (technical) product development coupled with strategic experience in a commercial role
• Excellent communication skills to effectively convey visionary concepts to various stakeholders
• Strategic, customer-centric mindset that enables you to oversee and safeguard long-term goals

Benefits

• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
• Healthy food: Daily healthy lunches and snacks to keep you energized.
• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
• Invest in your future: A solid pension plan.
• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.