CEVA Logistics provides global supply chain solutions to connect people, products, and providers. We believe that our employees are the key to our success and offer a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
Requirements
- Provide a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer assistance.
- Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.
- Secure necessary documentation when incomplete information is provided.
- Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
- Interface with other CEVA systems to provide updates and communications for internal customers to produce timely and compliant transactions.
- Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications.
- Obtain release and other government agency releases as appropriate, arranging receiving or delivery.
- Ensure invoicing for services are completed accurately and within the timeframe consistent with the account and company policy.
- Ensure costing of services, profitability of shipment, within the timeframe consistent with company policy.
- Actively pursue a better understanding of the process (through self-study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).
- Document and maintain the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization
- Perform reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
- Provide updates via Navigator, CSP and Ceva customer service on status of shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
- Perform Import/Export Specialist I responsibilities, when needed.
Benefits
- Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and retail, travel, car, and hospitality brands
- Pet insurance
- Life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Additional life insurance
- AD&D coverage
- Buy-up short- and long-term disability
- Critical illness
- Identity theft & legal plan
