Onboarding Coach

At Cloudbeds, we're looking for an Onboarding Coach to join our Customer Onboarding Team. The successful candidate will facilitate client onboarding, training, and ongoing support, and build strong client relationships to encourage loyalty and promote product adoption. The role requires a minimum of 3 years of 5-star hospitality experience or relevant SaaS industry experience in a customer-facing role, and fluency in English. Recommended skills include project management certification.

Requirements

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Benefits

• PTO in accordance with local labor requirements
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer