Sr. Business Architecture Manager (100% Remote)

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider that aims to improve the lives of seniors and their caregivers through innovative technology solutions. The company is passionate about communication and committed to delivering easy-to-use, cutting-edge technology to its primarily senior customer base. The Sr. Business Architecture Manager will play a dual role as a hands-on architect and Peopleleader, managing a team of Process / Business Architecture resources and contributing to solution design, capability mapping, process flows, and architecture deliverables.

Requirements

• Bachelor's degree in computer science, Engineering, or related field. Masters preferred.
• 10+ years in business/enterprise architecture roles with strong delivery experience.
• 2+ years managing or leading architects/architecture teams.
• Proficient in flowcharting, diagraming & process flows using tools such as Lucid, Nintex & Visio
• Strong capability in business architecture methods – capability maps, process flows, value streams, operating models.
• Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration.
• Strong understanding of Agentic AI concepts and ecosystems, including autonomous agents, multi-agent systems, AI orchestration frameworks, and real-world use cases in enterprise operations.
• Proven ability to be hands-on in capturing and formalizing business capabilities, conducting business impact analysis and capability assessments/modeling, and defining solutions.
• Experience in applying capability-based planning methods and practices within a large organization.
• Excellent facilitation, communication, and stakeholder management skills.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Strong analytical, planning, and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan