Project Manager position at Charles River Laboratories in Wayne, PA, responsible for managing communication for client projects, collaborating with cross-functional teams, and ensuring accurate tracking and reporting of project timelines and budget.
Requirements
- Act as a central conduit for project communications between clients and Charles River staff for biologics testing projects.
- Coordinate project start-up and key tasks such as kick-off meetings, project scheduling, and document and material transfers.
- Develop and maintain project timelines through collaboration with technical leads and site schedulers.
- Partner with operations/technical management to prioritize ongoing work to manage and meet competing project deadlines.
- Ensure accurate and efficient in-take and log-in of client samples and material; ensure compliance with internal SOPs and timelines to enable timely initiation of client testing.
- Collaborate with cross-functional representatives to track and disseminate ongoing project status, including additions and changes to the scope of work, for cost and billing purposes.
- Manage and control project scope, timelines, and budget, and when appropriate, submit scope changes and SOW revisions/amendments to client services team.
- Collaborate with sales colleagues to submit new SOW requests to client services team; may assist with scope and pricing reviews.
- Utilize project management software that allows timely and open communication of project status to all stakeholders.
- Update various information systems related to project and customer data such as project trackers, timelines, and LIMS.
- Oversee delivery of final reports and project documents to clients; monitor and track these tasks when completed by non-PM teams or staff.
- Collaborate with laboratory, finance, and accounts payable departments to ensure accurate and timely client invoicing and verify project pricing and completion in LIMS/SAP.
- Follow-up on discrepancies in client billing/invoicing and when needed request credit/debit memos to address billing errors.
- Field and respond to customer requests, inquiries, and complaints; able to identify when escalation or help is needed and can engage the appropriate colleagues.
- Participate in local/departmental committees and initiatives (i.e. process improvements, harmonization).
- Ensure adherence to pertinent regulatory requirements and to departmental policies, GMP practices, and procedures [SOPs, safety procedures and biosafety protocols].
Benefits
- bonus/incentives based on performance
- 401K
- paid time off
- stock purchase program
- Health and wellness coverage
- employee and family wellbeing support programs
- work life balance flexibility
