The Information Technology Services team in the Chicago Housing Authority (CHA) is seeking a highly skilled and experienced Telecom Unified Communications/VoIP Systems Engineer to join our dynamic team.
Requirements
- Bachelor's degree in area of specialty related to the position
- 2-4 years of experience in the field with a minimum of 2 years of project management experience
- Experience in administration of Cisco Unified Communications and Contact Center Express, on-premises, or cloud or related systems
- Experience designing and programming interactive voice response (IVR) and call routing flows
- Proficiency in configuring and troubleshooting SIP trunks, gateways, internet protocol (IP) phones, and related UC/VoIP infrastructure components
- High proficiency in testing and troubleshooting SIP, VoIP, and data networking circuits
- Experience in inbound and outbound call provisioning and routing, vector programing, skills-based routing, automatic route selection (ARS) and automatic alternate routing (AAR) table programming
- Ability to create and maintain telephone and network architecture topology diagrams
- Strong understanding of the need for discretion and the confidential handling of business information
- Expertise in deploying and managing VoIP technologies, such as Cisco Unified Communications Manager (CUCM), Microsoft Teams, or similar platforms
- Experience with WebEx, Calabria call center applications, Cisco Unity voice mail systems, Cisco Emergency Responder (CER) and RedSky for E911, and 2Ring integrations is strongly preferred
- Working knowledge of software, including Microsoft Office suite
- Ability to communicate effectively verbally and through emails and memorandums
Benefits
- Vacation, Sick and Personal, competitive PTO package
- Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability Insurance
- Long-Term Care Insurance
- Pet Insurance
- Parking Transit
- Prepaid Legal Services
- Brightstar 529 College Savings Plan
- Identity Theft Protection
- Hospital Indemnity Insurance
- Voluntary Critical Illness Insurance
- Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
- Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
