Computer Operator

Computer Operations Technician role involves executing and monitoring automated computer applications, troubleshooting failures, and handling customer inquiries in a fully remote contract position. The role requires flexibility to work any shift within a 24/7/365 coverage schedule.

Requirements

• Execute and/or monitor automated computer applications
• Follow simple standard operating procedures (SOP) to troubleshoot failures
• Carry out standard customer service activities and handle simple customer enquiries following predefined scripts
• Complete requests within a predefined SLA/SLO
• Ability to monitor the automated job scheduler
• Able to identify failed job alerts and react
• Learn processes and procedures for the Computer Operations
• Become familiar with the SOP repository
• Ability to follow simple SOP for failed jobs and alerts
• Escalate within Computer Operations
• Learn the department's change control policies
• Learn how Computer Operations fits into the change process
• Able to execute simple change requests and tasks within the change window defined in the change control
• Have knowledge of the duties and processes of Computer Operations
• Have an understanding of an ITSM tool and the ability to use one
• Have an understanding of ITIL
• Ability to learn how to apply these concepts to DSG's tools and processes
• Ability to use Windows OS and MS Office tools to perform duties of Computer Operations
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
• Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media
• Contribute to reviewing existing operations in one's own area of work and generate new ideas to assist in identifying continuous improvements

Benefits

• 401(k) match
• Medical, dental, and vision insurance (optional)
• Paid time off