Holland America Line is looking for an experienced Manager, Photo Operations to lead strategic and operational initiatives that enhance guest experience and drive revenue across shipboard and shoreside photo environments.
Requirements
- Bachelor’s degree in business, hospitality, retail management, or a related field, or equivalent professional experience.
- Minimum of 8 years of experience in retail operations within the hospitality or cruise industry, with demonstrated success in revenue generation and guest-facing program development.
- 7+ years’ experience in Cruise Line Management roles with emphasis on Photo or Onboard Revenue.
- Advanced proficiency in Microsoft Excel, with strong working knowledge of PowerPoint and Word.
- Excellent written and verbal communication skills suitable for cross-functional collaboration and leadership reporting.
- Ability to travel domestically and internationally to support shipboard operations and vendor coordination.
- Proven track record of managing revenue generating businesses.
- Proven ability to lead cross-functional teams and manage complex projects independently across both shoreside and shipboard environments.
- Hands-on experience managing inventory strategy and procurement logistics, including vendor relationships and global supply chain coordination.
- Background in developing and executing product lifecycle strategies, including forecasting, pricing, merchandising, and distressed inventory management.
- Experience in operational planning and developing Standard Operating Procedures to support consistency and efficiency across distributed teams.
- Strong analytical and problem-solving skills, with a track record of using data to inform decisions and drive performance improvements.
- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail.
- Skilled in stakeholder engagement and team leadership, with experience managing seasonal or rotational staff and aligning talent with business performance.
Benefits
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
