Partner Operations Director

We are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program. We are building a world-class partner program, and you will be a foundational member of our growing team. The role will require a builder and executor mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities.

Requirements

• 7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment.
• 3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support).
• Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, PartnerStack, Euler, Mindmatrix).
• Strong ability to think strategically while maintaining a high capacity for hands-on tactical execution.
• Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems (PRM, SFDC).
• Excellent interpersonal and communication skills for effective collaboration with both internal teams and partners.
• Proven ability to work autonomously as a highly proactive, self-motivated problem-solver and decision-maker in complex, ambiguous, and evolving environments.
• Extensive experience working cross-functionally with other teams (e.g., Revenue Operations, CX Operations, EPD Operations) to align processes and integrate the partner program.
• Familiarity with CRM systems (Salesforce) and data analysis tools.
• Minimal travel
• Sales Performance Management (SPM) experience is a plus.

Benefits

• 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• Annual stipends for professional development and caretaking
• 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ