The DPS - DLD - License Specialist, Field Ops - 0171 position is a moderately complex licensing and permitting role in a Field Operations Field office. The role involves receiving and reviewing license and permit applications, ensuring compliance with policies and regulations, communicating with customers, and approving applications. The position requires a valid driver license and certification as a Commercial Knowledge Examiner (CKE).
Requirements
- Receiving and reviewing license and permit applications
- Ensuring compliance with policies and regulations
- Communicating with customers
- Approving applications
- Meets and deals with the general public in a professional and courteous manner
- Determines the legal needs and requirements of driver license and identification card applicants
- Screens application forms to ensure applicant qualification
- Provides interpretation of licensing and permitting requirements
- Performs basic check of physical driving capabilities of applicants
- Checks for adequacy of applicant's eyesight through use of vision tester
- Prepares supplemental forms as necessary
- Determines referrals to Medical Advisory Board and/or to a vision specialist
- Inspects motor vehicles for safety prior to road test
- Verifies evidence of financial responsibility
- Checks for registration and/or reciprocity
- Issues licenses and permits
- Collects appropriate license fees and prepares receipts
- Ensures and accepts accountability that monies received balance with receipts issued
- Captures photograph of applicants, their signatures, and their thumbprints
- Checks accuracy of original, renewal, and duplicate license applications
- Administers written, oral or other test to license permit applicants
- Administers and grades written and oral driver examinations
- May interpret for foreign language speaking applicants
- Schedules applicants for driving tests
- Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices
- Utilizes computers and digital imaging workstations for capture of applicants' portrait, thumbprint, and signature
- May conduct prescribed comprehensive examinations according to established policies
- Observes applicant during road test, independently scores applicant's abilities, and informs applicant in person of pass/fail status
- Suggests methods of improvement and/or informs applicant of deficiencies/inadequacies in driving skills
- Recommends official actions to correct/rehabilitate drivers whose performance needs to be improved
- Recommends the un-licensing of unsafe drivers
- Accepts official responsibility for such recommendations
- Provides information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings
- Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, government and elected officials
- Answers questions and explains licensing and permit requirements and supplies information regarding license and permit processing, policies, and procedures
- May provide on-the-job training for co-workers
- Will administer road skills (drive test) examinations
- May travel as required to work in other Driver License Offices and/or to and from Headquarters for training
- May set up, close, and program office machines in preparation or close of day’s activities
- Prepares daily bookkeeping reports
- May make minor repairs to testing devices and other office equipment
- Prepares, cleans, and maintains work area and testing devices daily
- May be required to provide own transportation to remote locations
- May be required or assigned to work extended hours alone for periods of time exercising independent judgment
- Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies
- Perform other duties as assigned
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Retirement plan
- Paid time off
- Holiday pay
- Tuition reimbursement
- Employee discounts
